Shipping & Returns
TERMS AND CONDITIONS
Methods of payment
The present contract is perfected and binds the parties with regard to the obligation of delivery of the goods by the seller and payment of the price by the buyer from the moment of acceptance by the buyer. However, if the form of payment agreed by the parties is that of financed payment, in accordance with the provisions of this clause, the entry into force of the contract and its effects shall be subject to the definitive approval of the financing by the selected financial institution, and the present contract shall be automatically cancelled, without any effect whatsoever in the event that this approval is not finally granted.
The full payment of the price of the articles indicated in the corresponding file on the website will be made by the following methods of payment, the choice of which is at the discretion of the buyer:
In order to make full payment for the articles covered by this contract, the buyer may freely choose one of the following methods of payment:
Credit / Debit Card
One of our priorities is to always offer you the maximum security elements, therefore we have the RedSys payment gateway under the international protocols Verified by Visa and MasterCard Secure Code (both based on 3D Secure Technology). These systems guarantee a high level of security and protection for all payments made on our website.
You can make your payment through the PayPal platform, an easy and secure way to make payments without having to share your financial information.
If you prefer, we will provide you with an account number so that you can pay for your order by bank transfer. Once you have confirmed your order, we will provide you with the bank account to which you can make the payment.
RIGHT OF RENEWAL
The customer may cancel an order before receiving it at home. This service may incur additional costs for the customer on a case-by-case basis.
If the product has not been processed in our warehouse, the order will be cancelled at no additional cost to the customer.
If the order has been processed, the customer shall bear the logistical costs of returning the goods to our warehouse. Only the amount of the product will be refunded and not the shipping costs selected at the time of purchase.
Arab Home Decor will arrange the return of the goods to the warehouse for the convenience of the customer. The approximate cost of this transport will be quoted with the transport agency and will depend on the product and the location.
The customer has up to 14 calendar days from the delivery date to return the product. In the event of a return, the customer must be responsible for bringing the goods back to our warehouse again. Only the amount of the product will be refunded and not the shipping costs selected at the time of purchase.
As in the case of cancellations, Arab Home Decor will process the return of the goods to the warehouse for the customer’s convenience. The approximate cost of this transport will be quoted with the transport agency and will depend on the product and the location.
Arab Home Decor will only accept a minimum wear of the product due exclusively to its testing in order to make a decision on its definitive acquisition without altering the conditions of the product at the moment of delivery.
After 14 calendar days from the delivery of the order to the customer’s home, it is understood that the customer is satisfied. Any subsequent complaint will execute the 2-year guarantee that all our products have.
In the event of a defective product, Arab Home Decor will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, which will be free of charge for the consumer and user.
METHODS OF DELIVERY
Shipment of the package
As a general rule, the packages are sent within 48 hours after the reception of the payment, through the transport company Seur or MRW. Whichever shipping method you choose, we will provide you with a link so that you can track your order online.
If you place your order on working days before (TIME) noon, the shipment of your order will start the same day, whereas if you place your order after that time or on weekends or holidays, the shipment will be delayed to the next working day. Once it has left our warehouse, the delivery time is between 2 and 4 working days.
We will use the shipping method that best suits your order.